Sr. Localization Project Manager (client facing) – Cork

  • permanent
  • Ireland

Sr. PM – Client facing – Cork – 35K – 45K


Role and Responsibilities

We are looking for a candidate with a proven track record for delivering results in a fast-paced and constantly evolving business environment.

 Manage client relationships and serve as primary day-to-day contact for external clients
 Regularly evaluate customer satisfaction & perform account reviews in order to determine the efficiency of current strategy
 Provide support and input to Sales and external clients, including education about the localisation process, as required
 Identify new business opportunities by staying abreast of the client’s products and processes
 Drive automation of production and linguistic quality checks in collaboration with technical teams
 Organise and support client meetings (Weekly Status Update, Monthly Quality Calls, QBRs, ABRs, etc)
 Create and submit project estimates for Clients (24-hour turnaround)
 Scope and quote complex projects
 Plan and monitor projects to meet deadline, quality and budget requirements
 Articulate clearly and promptly to the teams the Client brief
 Resolve questions and issues in a timely and effective manner for clients and internal teams
 Track and consolidate schedule progress and issues associated with each project
 Be the point of escalation for the client in addressing and resolving any issues that arise during the project lifecycle
 Monitor and maintain project financials, including revenue recognition, revenue forecasting and billings
 Ensure accuracy of financial project data, workflows, schedules and processes to maximise efficiency and profitability – strong numeracy and accuracy skills a must
 Maintenance and publication of weekly/monthly status reports both internally and to Clients

 Graduate Degree in Translation, Applied Linguistics or related field
 At least 3-10 years project management experience in the localisation industry
 Demonstrable experience liaising with high-profile clients
 Excellent verbal, written communication skills essential as English may not be first language of target groups. Management of Client relationships also a key feature of this position.
 Organisational and planning skills imperative.
 Knowledge and experience of Trados TM Management tool and the following applications might be beneficial – iBooks, In-Design, FileMaker, BBEdit, HTML, Excel


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